Analysis of Facilities and Infrastructure in Supporting the Safety and Comfort of Service Users at Merak Port

Abstrak

Merak Port is one of the important ports in Indonesia because it is the main access for sea transportation from Sumatera and / to Java Island. Therefore, the facilities and infrastructure in Merak Port are very important to maintain the safety and comfort of service users. This observation aims to analyze facilities and infrastructure in Merak Port that can affect the safety and comfort of service users. In the implementation of observations, we conduct activities in the form of interviews and direct observations to the field and the data we obtain in the form of photos and reports on the results of observations of basic facilities and infrastructure, supports, service facilities, and also service support facilities. We also get results that Merak Port has adequate infrastructure facilities in supporting safety and comfort in carrying out passenger crossing activities.