Implementation of Total Quality Management (TQM) TKQ Education Bogor District

Abstract

Integrated Quality Management is a management approach that improves quality to match the quality standards of the community served in the general implementation and the community through continuous improvement of products, services, people, processes, and the environment. This study aims to determine how the implementation of integrated quality management (MMT) in Tk Aisyiyah Bustanul Athfal 1 Limau Kebayoran Lama, South Jakarta. This research uses a qualitative approach. using interview, observation, and documentation methods. Sources of data obtained are from school principals, teachers, committee heads, and school staff. The data obtained is then analyzed through data reduction, data presentation, data levers and draw conclusions. The results of this study indicate that in the Implementation of Integrated Quality Management (MMT) at Tk Aisyiyah Bustanul Athfal 1 Limau Kebayoran Lama, South Jakarta, the implementation of integrated quality management has been carried out, such as the level of consistency in providing public services and the implementation of development to improve the quality of human resources continues to increase. In working, the impact of causing dissatisfaction and complaints from the community being served is decreasing, time discipline and work improvement is increasing, namely by understanding the rules of working hours and behaving at work, as well as complying with the regulations on how to do work and dealing with other work units has been going well, Control take place effectively from direct superiors through supervision that has been carried out properly through CCTV, waste of funds and work time can get solutions and improve skills and work skills continue to be carried out and forms of teacher/team collaboration running very well. And there are indicator points which in their implementation have not been carried out optimally, such as inventory including taking notes, and reporting activities have not been fully carried out to the fullest, because the management at the school is still in a better stage of improvement , but in the activities of making reports on school equipment it has been properly implemented, because every year there must be a report related to the foundation