Evaluation of Training Implementation Satisfaction Based on Important Performance Analysis

Abstract

This study aims to evaluate the satisfaction of organizing training based on Important Performance Analysis (IPA). The research method used is descriptive method with a quantitative approach. The research subjects were training participants. The results of the study show that the evaluation of the satisfaction of organizing training based on the Important Performance Analysis (IPA) is very good in the educative aspect (system), the aspect of facilities (facilities) and the aspect of service (HR). Recommendations in this study include the need for systematic efforts to encourage Community Satisfaction Index targets, namely by using the SERVQUAL approach, conceptually, high SERVQUAL achievement will affect consumer satisfaction and loyalty, carry out periodic curriculum reviews, asynchronous learning is one of the solutions to deal with limited lesson hours. , it is necessary to re-examine the evaluation instrument, especially the compatibility with the elements in the Community Satisfaction Index.