Factors Associated With Student Performance in Higher Education System

Abstract

This study aims to have better understanding factors influencing student performance in online learning during COVID-19 situation. Some factors influencing student satisfaction such as internet facilities, platform and student motivation that eventually affect student performance. This research took 230 students as respondents. The survey questionnaire was used to obtain data and analysed using structural equation modelling. From this research, the impact of internet facilities on student satisfaction is positive insignificant, platform is negatively affect student satisfaction, student motivation gives positive significant impact on student satisfaction, and then student satisfaction affects positively and significantly on student performance. Findings suggest the higher education needs to improve the internet facilities and platform if the intention is to enhance students’ satisfaction, especially considering the impact of students’ motivation. Students’ performance should be considered in the design of online education to increase the achievement of academic performance. For further research can be undertaken in various organizations.